TERMS & CONDITIONS
Accuracy of Information on the Site
We do our best to ensure that information on the site is complete, accurate, and current. Despite our efforts, however information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products descriptions and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products including applicable color. However, the actual color you see on the site can be little bit different due to lighting when the picture of products took and it also depends on your computer system or mobile device and we cannot guarantee that your computer and mobile device will accurately display such colors. The inclusion of any products on the site at a particular time does not imply or warrant that these products will be available at any time. We reserve to discontinue any product at any time.
Terms of Sale
By placing an order with us you are offering to purchase a product and representing that all information you provide us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order, we retain the right to refuse any order request made by you, prior to our acceptance of an order, and verification of information may be required. We reserve the right at any time after receipt of your order to accept, modify, or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever, we reserve the right to limit the number of items ordered and to refuse delivery to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made for the purchase and order is cancelled we will refund your money in the amount of the incorrect price
Sky Sea allows customers to use various form of payment on www.skyseabd.com. Customer can pay with credit card, debit card, some bank transfer service, and some Mobile Banking service Like Bkash, Nagad etc.
Prices and Delivery Charges
The prices displayed on the site does not include a delivery charge. Prices in store and online may vary. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. We reserve the right to change the price of products at any time without any notice
The ordering option available to you are via www.skyseabd.com, If you have ordered through Facebook message and for some reason the message goes down, If our agent fails to confirm the order then it will not carry the liability of Sky Sea Online shop. In case of Cash on delivery system, it may require some advance payment. And In case of some Campaign or Offer, it may require full advance payment. Once you have placed your order, we will call or sms you for order confirmation and if you have supplied us with your email address, you may receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using Bkash or other available payment option.
Sky Sea endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2-5 working days inside Dhaka Metro and 2-7 working days outside of Dhaka Metro following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event if the delivery time exceeds 30 days, you may cancel your order. Deliveries inside Dhaka Metro will be home delivery and deliveries outside of Dhaka Metro may or may not be home delivery that’s depends on Courier company. What to do about missing product- The product must be checked in front of the delivery man at the time of receipt or if there is any doubt after receiving the product, you must Make unboxing video & inform us, otherwise the Sky Sea authority is not responsible.
Withdrawal of Order
You can cancel your order when we call you for order confirmation. If once you confirmed your order and after that you want cancel your order you have to pay the delivery charge. And if you made the payment for your order and want to cancel your order you will get refund within 10-15 working days.
Sky Sea guarantees a full refund for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn. If you receive any defective products as like (scratch on the product) and any other problem than you have to claim for return within 24 hours from the time you receipt. After claiming the return you have to bring that product to our showroom or you can send that product via courier and you have to bear the courier charge. After receiving the products we will exchange that product within 5-15 days. Used or Worn products won’t be change. We have own size measurement chart for shoes size, before you order from us you must be follow the chart or you can contact to our customer care for size chart. If you don’t follow the chart and order from us and after delivery you want to change that will be depends on the availability of the products. In this case you can’t request for refund, you can exchange your product with another product which is same price as your product price if the products are available.
In order to be eligible for a refund, you have to return the product within 3 working days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase or Cash or any Mobile Banking. For Bkash payment it may take 10-15 working days and for Bank payment it may take 15-20 working days. If the product is damaged in any way, or you have initiated the return after 7 working days have passed, you will not be eligible for a refund.
Call Center Engaged
We have our own Customer Call center for provide better service to customer. You can talk to us directly for detailed information and complaints about products and orders. We provided our call center service Wednesday to Monday 10:30 a.m. to 8:30 p.m.-01974-883443 In campaign time we receive huge amount of call and because of that sometimes you can’t reached to our call center, and for any unexpected events ( load shedding, internet disconnection, technical failure and many more) if you can’t reached to our call center we are not responsible for that. In this case we suggest to our customer that if you can't reach to our customer care center than massage us to our Facebook page or group we will reply you as soon as possible
Keeping Your Information
Links to Other Websites
Social Media Fraudulence
If any customer share his/her personal phone number or other information in our Sky Sea Facebook page and if he/she is being frauded by any frauder we will not be responsible for that. He must be aware of our Bkash merchant number and in case of any doubt call our call center and confirm the payment.